Our Anti-Spam Policy Helps Keep You & Receivers Safe

Last updated: 30 April 2026

1. Introduction

This Anti Spam Policy explains the rules that apply to email, messaging, contact forms, marketing messages and other electronic communications sent using services provided by Conor Bradley Digital Agency.

This policy applies to all services we provide, including website hosting, managed WordPress hosting, reseller hosting, VPS hosting, email hosting, website support and related technical services.

By using our services, you agree to comply with this Anti Spam Policy, our Terms of Service, Acceptable Use Policy, Privacy Policy and any other policies or agreements that apply to your service.

You must not use our services to send spam, unsolicited bulk messages, unlawful marketing, phishing messages, malware, fraudulent messages or any communication that harms our systems, suppliers, clients, reputation, IP addresses, domains or email deliverability.

A breach of this Anti Spam Policy may be treated as a material breach of our Terms of Service.

2. What we consider spam

Spam includes, but is not limited to:

• Unsolicited bulk email
• Unwanted marketing emails
• Messages sent without valid consent where consent is required
• Messages sent using purchased, rented, scraped, harvested or third party email lists
• Messages sent to recipients who have opted out or unsubscribed
• Messages with misleading sender details
• Messages with misleading subject lines
• Messages that hide or disguise the sender’s identity
• Messages that do not include a valid contact address or unsubscribe method where required
• Phishing emails
• Fraudulent emails
• Malware emails
• Mail bombing
• Email spoofing
• Messages sent through compromised mailboxes, scripts or websites
• Messages sent through insecure forms, open relays or vulnerable scripts
• Messages that breach UK GDPR, PECR, privacy law, marketing law or any applicable law

3. UK marketing law and consent

You are responsible for ensuring that all marketing messages you send comply with applicable law, including UK GDPR and the Privacy and Electronic Communications Regulations.

Where consent is required, you must have valid consent before sending marketing messages.

Where you rely on the soft opt in, you are responsible for ensuring that all legal requirements for the soft opt in are met.

You must not use our services to send marketing emails to people who have not consented, unless you have another lawful basis and the message is permitted by applicable law.

You must not use our services to send marketing emails to anyone who has opted out, unsubscribed or objected to receiving marketing.

You must keep appropriate records of consent, opt ins, soft opt ins, unsubscribe requests and suppression lists where required.

4. Business to business email marketing

Business to business email marketing must still be lawful, fair and responsible.

Even where consent is not required for a corporate subscriber, you must not disguise or hide your identity and you must provide a valid way for recipients to opt out or unsubscribe.

You should respect opt out requests from business recipients and stop sending marketing where someone asks you to stop.

5. Sender identity and unsubscribe requirements

Marketing messages must clearly identify the sender.

You must not use false, misleading or deceptive sender names, reply to addresses, domain names, subject lines, headers or routing information.

Where required, marketing messages must include:

• Your identity or business name
• A valid contact address
• A clear unsubscribe or opt out method
• Any information required by applicable marketing or privacy law

Unsubscribe and opt out requests must be honoured promptly.

6. Purchased, scraped or third party lists

You must not use our services to send email or marketing messages to purchased, rented, scraped, harvested, guessed or third party lists.

You must not use our services to harvest email addresses from websites, directories, social media, public sources or other databases.

You must not use our services to verify, clean, enrich or test unlawfully obtained email lists.

7. Contact forms, website forms and scripts

Spam often comes from insecure contact forms, booking forms, newsletter forms, quote forms, scripts or compromised websites.

You are responsible for protecting forms, scripts and websites from spam and automated abuse.

This may include using:

• CAPTCHA or similar anti spam protection
• Honeypot fields
• Rate limiting
• Email validation
• Form security plugins
• Updated plugins, themes and scripts
• Strong passwords
• Two factor authentication where available
• Firewall or security tools
• Monitoring for unusual form activity

We may restrict, rate limit, disable or require changes to any form, script, mailbox or sending function that causes spam, excessive sending, bounces, complaints, blacklisting, reputation damage or server load.

8. Compromised accounts and insecure systems

Spam may be caused by compromised mailboxes, weak passwords, outdated websites, insecure plugins, malware, leaked credentials or vulnerable scripts.

You are responsible for keeping your mailboxes, websites, scripts, plugins, themes and passwords secure.

If we detect spam or suspected spam from your account, website, mailbox, VPS or service, we may suspend, restrict, rate limit, disable or isolate the affected service to protect our systems, suppliers and other users.

You may be required to:

• Change passwords
• Enable stronger security
• Update software
• Remove malware
• Disable vulnerable scripts
• Clean compromised files
• Review email accounts
• Check website forms
• Use CAPTCHA or other anti spam protection
• Use a professional cleanup service
• Move to a more suitable hosting service

9. Bulk email and mailing lists

You must not send bulk email from our hosting or email services unless it is expressly permitted by your service and is compliant with all applicable laws.

If you operate a mailing list, newsletter or campaign, you must ensure that:

• Recipients have consented or can lawfully receive the message
• Unsubscribe requests are honoured
• Bounce handling is in place
• Complaint rates are monitored
• The sender identity is accurate
• The content is lawful and not misleading
• The sending volume is appropriate for the service
• The campaign does not harm our IP reputation, domains, servers or suppliers

We may require you to use a dedicated email marketing platform instead of sending bulk email through hosting mail servers.

10. Prohibited email activity

You must not use our services for:

• Spam
• Phishing
• Email fraud
• Spoofing
• Open relays
• Mail bombing
• Malware distribution
• Credential theft
• Fake invoices
• Impersonation
• Unlawful marketing
• Purchased list marketing
• Scraped list marketing
• High volume unsolicited email
• Messages promoting illegal goods or services
• Messages promoting scams, Ponzi schemes, pyramid schemes or fraudulent investments
• Messages that breach our Acceptable Use Policy

11. Spamvertised websites

Websites advertised by spam, unsolicited bulk messages, phishing campaigns or unlawful marketing may not be hosted on our services.

If a website hosted by us is promoted through spam, we may suspend, restrict or terminate the service even if the email was sent using another provider.

12. Reseller responsibility

If you use reseller hosting, you are responsible for ensuring your own clients, accounts, websites, users and mailboxes comply with this Anti Spam Policy.

We may suspend or restrict individual accounts under a reseller account, or the entire reseller account, where necessary to protect our systems, suppliers, IP reputation, mail reputation or other users.

13. VPS responsibility

If you use an unmanaged VPS, you are responsible for email configuration, mail server security, sending reputation, spam prevention, relay settings, authentication records, monitoring and abuse handling unless additional management services are purchased.

If you use a managed VPS, you remain responsible for the content of messages, mailing lists, consent, marketing compliance and user activity.

We may suspend, restrict or null route VPS services where necessary to protect infrastructure, suppliers, IP reputation, mail reputation or legal compliance.

14. Email authentication and technical requirements

You are responsible for maintaining appropriate email authentication and DNS records where relevant to your service.

This may include:

• SPF
• DKIM
• DMARC
• Reverse DNS where applicable
• MX records
• Secure mailbox passwords
• Secure SMTP settings
• Appropriate sending limits
• Form and script protections

Incorrect DNS, missing authentication, insecure mailboxes or poor sending practices may affect email deliverability.

We may require changes to email authentication, DNS records, sending configuration or mail practices where needed to protect deliverability or reduce abuse.

15. Blacklists and reputation damage

If your account, website, mailbox, form, script, VPS or reseller account causes blacklisting, spam complaints, bounce issues, reputation damage or supplier warnings, we may take action to protect our systems and other users.

This may include:

• Suspending sending
• Restricting mail volume
• Disabling mail functions
• Disabling scripts or forms
• Suspending the website or hosting account
• Requiring cleanup or security work
• Requiring DNS/authentication changes
• Moving the service to a more suitable platform
• Terminating the affected service

We may charge reasonable fees for investigation, cleanup, administration, blacklist removal, supplier charges, reputation repair, technical support or other remedial work.

16. Anti spam enforcement

We no longer rely on a fixed three strike process because some incidents require immediate action.

Depending on the seriousness, frequency and impact of the issue, we may:

• Issue a warning
• Open a support ticket
• Temporarily suspend sending
• Suspend the website, mailbox, hosting account, VPS or service
• Disable compromised forms, scripts or mailboxes
• Require password resets
• Require malware cleanup
• Require account cleaning
• Require changes to email configuration
• Require use of a third party email marketing platform
• Terminate the affected service
• Report unlawful activity to the appropriate authority

For urgent or serious issues, we may take immediate action without notice.

For lower risk issues, we may give you a reasonable opportunity to investigate and resolve the issue.

17. Cleanup, account cleaning and charges

If spam is caused by your account, website, mailbox, script, VPS, reseller account or user activity, you are responsible for resolving the issue.

You may use your own qualified provider, a third party provider or our support services where available.

Where cleanup, account cleaning, blacklist removal or security work is required, fees will be confirmed where applicable before non urgent work is carried out.

Urgent work needed to protect our systems, suppliers, IP reputation, other users or legal compliance may be carried out immediately and may be chargeable.

18. Refunds

Refunds are not available where a service has been suspended, restricted or terminated due to spam, abuse, unlawful activity, phishing, malware, compromised accounts, blacklisting, breach of this policy, breach of our Acceptable Use Policy or breach of our Terms of Service.

19. Reporting spam or abuse

If you believe our services are being used to send spam, phishing, malware, abuse or unlawful messages, please report it to:

Conor Bradley Digital Agency
Abuse email: ku.oc.yeldarbronoc@esuba
Website: https://conorbradley.co.uk

Please include as much detail as possible, including domain names, IP addresses, URLs, screenshots, logs, full email headers and message content where available.

20. Changes to this policy

We may update this Anti Spam Policy from time to time.

The latest version will be published on our website with the updated date shown at the top.

Where practical, we will try to give reasonable notice of material changes.