How to suspend and unsuspend an account in WHM

In this article, you will learn how to suspend and unsuspend accounts in WHM (WebHost Manager). If you’re not using an automated solution such as WHMCS then this is something you need to learn how to it manually. You can suspend an account for any reason you deem valid however the main reasons you should suspend accounts if they do any of the following:

  1. Haven’t made a hosting payment
  2. Used more than their allowed limit e.g storage, bandwidth etc
  3. Breaking your TOS

How to suspend a cPanel account in WHM #

To suspend an account in WHM, follow these steps:

  1. Login to WHM
    If you’re unsure of how to log in to WHM please follow this article
  2. On the left side, type suspend in the search box then click Manage Account Suspension
  3. Select the user you would like to suspend
  4. type in a reason for the suspension
  5. if the account belongs to your reseller click the box to stop them from unsuspending the account
  6. click suspend

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How to unsuspend a cPanel account in WHM #

To unsuspend an account in WHM, follow these steps:

  1. Login to WHM
    If you’re unsure of how to log in to WHM please follow this article.
  2. On the left side, type suspend in the search box then click Manage Account Suspension.
  3. Select the user you would like to unsuspend.
    Suspended users are usually in red.
  4. Click unsuspend.

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Updated on July 23, 2021