Feel At Ease With Our Refund Policy

Last updated: 30 April 2026

1. Introduction

This Refund Policy explains when refunds may or may not be available for services purchased from Conor Bradley Digital Agency.

This policy should be read alongside our Terms of Service, Acceptable Use Policy and any quote, proposal, invoice or written agreement provided to you.

2. Consumer cancellation rights

If you are buying as a consumer, you may have a statutory right to cancel certain services purchased online or at a distance within 14 days.

This right may not apply to all services. For example, it may not apply where services have been fully performed, where work has started with your agreement, where digital content has been supplied after your agreement, or where goods or services are personalised or made to your specification.

If you ask us to begin work, provide a service, start a website project, register a domain, renew a domain, provision hosting, purchase a licence or supply digital services during the cancellation period, you agree that cancellation rights may be affected and that you may need to pay for work completed or costs incurred.

Nothing in this Refund Policy affects any statutory rights you may have as a consumer.

3. Starting work during the cancellation period

Where you ask us to start work, provide a service, provision hosting, register or renew a domain, purchase a licence, provide digital services or begin a project during any applicable cancellation period, you agree that we may begin providing the service before the cancellation period ends.

If you later cancel within the cancellation period, you may be required to pay for work completed, services provided, third party costs, domain registrations, renewals, licences or other non recoverable costs incurred up to the point of cancellation.

Where a service has been fully performed with your agreement during the cancellation period, you may lose the right to cancel that service.

4. 30 day money back guarantee

We offer a 30 day money back guarantee on eligible hosting services only.

The 30 day money back guarantee applies to:

• Shared Website Hosting
• Managed WordPress Hosting

To request a refund under the 30 day money back guarantee, you must contact us in writing within 30 days of the original service start date.

Refunds under the 30 day money back guarantee only apply to eligible hosting fees and do not include setup fees, domain names, licences, third party costs, admin work, migration work, custom work or additional services.

5. Services not covered by the 30 day money back guarantee

The 30 day money back guarantee does not apply to:

• Managed VPS hosting
• Unmanaged VPS hosting
• Reseller hosting
• Domain names
• Domain renewals
• SSL certificates
• Software licences
• WHMCS licences
• Setup fees
• Migration fees
• Admin work
• Custom development
• Website design work
• Brand identity work
• Graphic design work
• SEO services
• PPC services
• Google Ads management
• Google Business Profile optimisation
• Social media management
• Website marketing
• Maintenance plans
• Support plans
• Consultancy
• Third party costs
• Any service where work has already started, unless agreed otherwise in writing or required by law

6. Domain registrations and renewals

All domain name registrations and renewals are final once submitted or renewed.

We cannot usually refund domain registrations or renewals because registrar, registry and supplier fees are charged to us when the domain is registered or renewed.

It is your responsibility to ensure that domain orders, renewals, spelling, contact details and selected domain extensions are correct before payment or renewal.

7. Website design, development and project work

Website design, development, branding, consultancy and project based work may require a deposit before work begins.

Unless agreed otherwise in writing, deposits are non refundable once work has started or time has been reserved for your project.

If a project is cancelled after work has started, you are responsible for paying for all work completed, time reserved, third party costs and non recoverable expenses incurred up to the cancellation date.

Final balances must be paid before launch, handover, transfer or release of completed work unless agreed otherwise in writing.

8. SEO, PPC, marketing and consultancy services

SEO, PPC, Google Ads management, Google Business Profile optimisation, social media management, marketing, maintenance, support and consultancy services are not normally refundable once the service period has started or work has begun.

These services involve time, planning, research, setup, management, reporting or third party platform work that cannot usually be returned once provided.

We do not guarantee specific rankings, traffic, leads, sales, conversions, revenue or return on investment.

9. Third party costs and licences

Third party costs are not normally refundable.

This may include, but is not limited to:

• Domain registrar fees
• Registry fees
• Software licences
• Plugin licences
• Theme licences
• WHMCS licences
• SSL certificates
• Hosting supplier costs
• Advertising platform costs
• Payment processing fees
• External service fees
• Other supplier or provider charges

Where a third party cost has already been paid, committed, provisioned, renewed or purchased, it may be deducted from any refund where applicable.

10. Promotional pricing, discounts and voucher codes

From time to time, we may offer promotional pricing, discounts, voucher codes or introductory offers.

Unless stated otherwise, promotions, discounts and voucher codes only apply to the initial purchase and do not apply to renewals, recurring fees, domain renewals, licences, third party costs or future invoices.

All services renew at the standard renewal price unless stated otherwise in the offer, quote, invoice, checkout or service description.

Promotions may be refused, removed or reversed where we reasonably believe they have been misused, including by creating multiple accounts, using false details or placing repeated orders to claim new customer offers more than once.

11. Late invoices, suspension and termination

Invoices must be paid by the due date shown on the invoice.

Where you have an active payment method saved on your account, we may attempt to collect payment automatically before the invoice due date. We usually attempt payment up to 4 days before the due date so that supplier costs, domain renewals, software licences, hosting renewals and other service costs can be paid, purchased, renewed or provisioned in time.

If an invoice remains unpaid for more than 7 days, we may suspend the affected service.

If an invoice remains unpaid for more than 10 days, we may terminate the affected service.

Once a hosting service is terminated, all websites, files, databases, emails, backups and account data may be permanently deleted and may not be recoverable.

We are not responsible for any loss of data, loss of service, loss of income, expired domain, missed email, failed website, ranking loss or business interruption caused by late payment, non payment, suspension, termination or failed renewal.

We do not guarantee invoice extensions. Any extension is at our discretion and must be agreed in writing.

12. Account violations

Refunds are not available where a service has been suspended, restricted or terminated due to a breach of our Terms of Service, Acceptable Use Policy, Anti Spam Policy, supplier rules, platform rules or applicable law.

This includes, but is not limited to, abuse, spam, malware, fraud, unlawful activity, excessive resource usage, payment abuse or security risks.

13. Refund method and timing

Approved refunds will usually be processed using the original payment method where possible.

If the original payment method is not available, we may offer an alternative refund method or account credit.

Where a refund is required under consumer cancellation rights, it will be processed within the time required by applicable law.

Other approved refunds are usually processed within 14 days of approval.

If a payment or refund involves currency conversion, exchange rates and payment provider fees may affect the final amount received. We are not responsible for changes in exchange rates, bank fees or payment provider charges.

14. How to request a refund

To request a refund, contact us in writing through the client area or by email.

You should include:

• Your name
• Your business name, if applicable
• The service you are requesting a refund for
• The invoice number, if available
• The reason for the refund request

Contact details:

Conor Bradley Digital Agency
Website: https://conorbradley.co.uk
Client area: https://billing.conorbradley.co.uk/
Email: ku.oc.yeldarbronoc@tcatnoc

15. Statutory rights

Nothing in this Refund Policy affects any statutory rights you may have as a consumer.

Where applicable law gives you rights that cannot legally be excluded, those rights will continue to apply.

16. Changes to this policy

We may update this Refund Policy from time to time.

The latest version will be published on our website with the updated date shown at the top.