Website Design & Redesign Agreement

Last updated: 30 April 2026

1. Introduction

This Website Design and Redesign Agreement sets out the terms that apply when Conor Bradley Digital Agency provides website design, website redesign, website build, WordPress setup, website migration, launch support or related website services.

This agreement applies to all website design and redesign services provided by Conor Bradley Digital Agency to the client.

Any other services may also be covered by our main Terms of Service and any other policies that apply.

By accepting a quote, approving work, making payment, sending written approval by email or message, or continuing with a project, you confirm that you have read, understood and accepted this agreement.

No physical signature is required for this agreement to apply.

This agreement should be read alongside our Terms of Service, Privacy Policy, Refund Policy, Acceptable Use Policy, Anti Spam Policy, Data Processing Agreement and any quote, proposal, statement of work or written agreement provided to you.

If there is a conflict between this agreement and a specific written quote, proposal or statement of work, the specific written quote, proposal or statement of work will apply to the extent of that conflict.

2. Parties

In this agreement:

Client, you or your means the person, business or organisation purchasing the website design or redesign services.

Conor Bradley Digital Agency, we, us or our means Conor Bradley Digital Agency, operated by Conor Bradley in the United Kingdom.

3. Quotes and acceptance

Fees for website design or redesign services will be set out in the quote, proposal, invoice, email or written project summary provided to you.

Unless stated otherwise, quotes are valid for 60 days from the date issued.

After 60 days, we may update, withdraw or refuse to honour the original quote.

Acceptance of a quote, payment of a deposit, payment of an invoice, written approval by email or message, or instruction to begin work will be treated as acceptance of this agreement.

4. Consumer cancellation rights

If you are buying as a consumer, you may have a statutory right to cancel certain services purchased online, by email, by phone or at a distance within 14 days.

This right may not apply to all services. For example, it may not apply where services have been fully performed, where work has started with your agreement, where digital content has been supplied after your agreement, or where services are personalised or made to your specification.

By asking us to begin work, reserve project time, start a website project, purchase third party services, provision hosting, register or renew a domain, purchase licences or provide digital services during any applicable cancellation period, you agree that cancellation rights may be affected and that you may need to pay for work completed, services provided and costs incurred.

Nothing in this agreement affects any statutory rights you may have as a consumer.

5. Starting work during the cancellation period

Where you ask us to start work during any applicable cancellation period, you agree that we may begin providing the service before the cancellation period ends.

If you later cancel within the cancellation period, you may be required to pay for work completed, project time reserved, services provided, third party costs, domain registrations, renewals, licences or other non recoverable costs incurred up to the point of cancellation.

Where a service has been fully performed with your agreement during the cancellation period, you may lose the right to cancel that service.

6. Scope of work

The scope of work will be set out in the quote, proposal, statement of work, invoice, email agreement or written project summary provided to you.

The project may include services such as:

• Website design
• Website redesign
• WordPress setup
• Page building
• Content layout
• Basic on page SEO setup
• Responsive checks
• Contact form setup
• Plugin setup
• Website migration
• Launch support
• Hosting setup
• Analytics or tracking setup where agreed
• Other agreed website related services

Only the services specifically included in the agreed scope are included in the quoted price.

Anything not included in the agreed scope may be quoted separately or charged at our hourly rate.

7. Project assumptions

Unless agreed otherwise in writing, the project assumes that:

• The website will be built using WordPress
• The website will be built and tested on our hosting or development environment
• The client will provide required content, images, branding, logins and approvals
• The client will review and approve work in a timely manner
• The website will use commercially available plugins, themes, tools or licences where needed
• Complex custom development, custom systems or advanced integrations are not included unless specifically agreed
• Legal, regulatory, medical, financial or specialist compliance review is not included

8. Client representative

You agree to appoint one main representative for the project.

This person should be responsible for providing content, giving feedback, approving work and communicating decisions.

Feedback from multiple people, conflicting instructions or repeated changes of direction may delay the project and may result in additional charges.

9. Client content and materials

You are responsible for providing all required content, images, logos, brand assets, documents, videos, product information, service information, legal wording and other materials required for the project, unless we have specifically agreed to provide them.

You confirm that you have the right to use any content, images, logos, trade marks, fonts, documents, videos or other materials you provide to us.

We are not responsible for copyright, trade mark, image licensing, font licensing or other legal issues caused by materials supplied by you.

If you ask us to write content, source images, create graphics or provide additional creative work, this may be quoted separately or charged as additional work unless included in the agreed scope.

10. Supplying content

Unless agreed otherwise, website text should be supplied in a clear digital format such as Microsoft Word, Apple Pages, PDF, email or another agreed format.

Images and graphics should be supplied in suitable formats such as JPEG, PNG, WebP, SVG, TIFF or another agreed format.

Page names in supplied documents should match the planned website pages where possible.

If your project uses a content management system such as WordPress, you may be given access to update some content yourself after launch.

We will take reasonable care with client supplied images, documents and media, but we cannot guarantee the return of any physical or printed materials.

11. Failure to provide required content

Project timelines depend on you providing content, images, logins, access and feedback on time.

If you do not provide the required content or information when requested, the project timeline may be extended.

If a delay from your side prevents us from progressing the project, we may pause the work and reschedule it around other client work.

Where missing content causes additional work, repeated rearranging, duplicated work, missed project time or a significant delay, we may charge additional fees.

Where the agreed work has substantially been completed using available content, placeholder content or agreed structure, we may invoice the remaining balance even if you have not provided all final content.

You should only approve a project to begin when you are ready to provide the required input, content and feedback.

12. Content accuracy and approval

You are responsible for checking and approving all content before the website goes live.

This includes checking spelling, grammar, prices, contact details, service descriptions, claims, legal wording, policies, forms, images, links and any industry specific information.

We do not provide legal, financial, medical, tax or regulatory advice. Any content we draft for you should be reviewed by you and, where appropriate, by a qualified professional before publication.

Once you approve the website for launch, we are not responsible for errors, omissions or issues that could reasonably have been identified during the review process.

13. Payment terms

Unless agreed otherwise in writing, website design and redesign projects require:

• 30 percent deposit before work begins
• 70 percent balance before the website goes live, is transferred, is handed over or is released

The deposit secures project time and allows work to begin.

The remaining balance must be paid in full before launch, file handover, database handover, migration to a third party provider or release of completed work.

We may pause work, delay launch, withhold files, withhold database exports, withhold login handover or withhold transfer until all outstanding invoices are paid.

Payment may be made by bank transfer, card payment or another payment method accepted by us.

Payment details will be provided on the invoice.

14. Deposits and cancellation

Unless agreed otherwise in writing, deposits are non refundable once work has started or project time has been reserved.

If you cancel the project after work has started, you are responsible for paying for all work completed, time reserved, third party costs, licences, software, hosting, admin time and non recoverable expenses incurred up to the cancellation date.

If the amount already paid does not cover the work completed or costs incurred, we may invoice the difference.

Cancellation must be requested in writing by email or another written method accepted by us.

Cancellation requests made by phone will not be valid unless confirmed in writing.

15. Additional expenses

You agree to pay any additional costs required to complete the project where those costs have been agreed or are necessary for the agreed work.

This may include:

• Premium plugins
• Premium themes
• Software licences
• Fonts
• Stock images
• Stock videos
• Icons
• Third party tools
• Hosting costs
• Domain costs
• Email services
• Specialist integrations
• Payment provider costs
• Other third party services or materials

Where possible, we will confirm these costs before they are purchased.

Some third party costs may need to be paid before purchase and may be non refundable once purchased.

16. Late payment and default

Invoices must be paid by the due date shown on the invoice.

If an invoice remains unpaid, we may pause work, delay launch, suspend access, withhold files, withhold database exports, withhold transfer or take action in line with our Terms of Service.

If a client account becomes overdue, the client remains responsible for all outstanding fees and any reasonable recovery costs.

If unpaid services include hosting or live services, suspension or termination may result in loss of access, service interruption or deletion of data in line with our Terms of Service.

17. Revisions

The project includes up to 3 rounds of revisions, unless agreed otherwise in writing.

A revision round means one consolidated set of reasonable feedback from you, followed by reasonable changes by us within the agreed project scope.

A revision may include reasonable changes to layout, copy placement, images, styling, spacing, colours or page content.

A revision does not include:

• A change to the overall project direction
• A new design concept after approval
• Additional pages
• New features or functionality
• Custom development
• New integrations
• Major restructuring after approval
• Replacing supplied content after it has already been added
• Changes caused by late client content
• Changes outside the agreed scope

Additional revisions or out of scope changes will be charged at £20 per hour, unless quoted separately.

18. Client review and deemed approval

During the design process and before launch, we will give you the opportunity to review the website design, content and functionality.

You should provide any concerns, corrections or revision requests within 10 days of the work being presented for review.

If we do not receive feedback within 10 days, the work may be treated as reviewed and accepted.

This does not remove your responsibility to check the website carefully before launch.

19. Feedback process

Feedback should be provided clearly and in one consolidated message, document or agreed feedback method wherever possible.

Conflicting feedback, piecemeal feedback, repeated changes of direction or feedback from multiple decision makers may cause delays and additional charges.

You are responsible for ensuring that all relevant decision makers have reviewed the work before feedback is sent.

20. Client delays

Project timelines depend on timely content, access, feedback and approval from you.

If you delay providing content, logins, images, feedback or approval, the project timeline may be extended.

We are not responsible for missed deadlines, delayed launch dates or additional costs caused by delayed client input, missing content, third party issues or late approvals.

21. Turnaround time

We will aim to complete or launch the website by the date set out in the quote, proposal or project communications, where a date has been agreed.

Any timescale depends on timely payment, content, access, feedback, approvals, third party systems and the project remaining within the agreed scope.

Project dates are estimates unless specifically confirmed as fixed in writing.

We are not responsible for delays caused by the client, third party providers, domain issues, hosting issues, plugin issues, supplier delays, legal issues or events outside our reasonable control.

22. Hosting

Unless agreed otherwise, website projects include setup on our WordPress hosting as the default hosting option.

Our basic WordPress hosting package is charged at £15 per month.

Hosting is billed separately from the website design or redesign project unless your quote states otherwise.

Hosting is subject to our Terms of Service, Acceptable Use Policy, Anti Spam Policy, Refund Policy, Privacy Policy and any hosting specific terms that apply.

Hosting fees must be paid on time to keep the website live.

23. If you do not use our hosting

If you choose not to use our hosting, we will provide the website files and database export after the final 70 percent balance and any other outstanding invoices have been paid in full.

You or your chosen hosting provider will be responsible for uploading, configuring, testing and making the website live on the third party hosting environment, unless we have specifically agreed to carry out that work.

The website will have been built and tested on our server or development environment.

We are not responsible for issues caused by your chosen hosting provider, server configuration, PHP version, database configuration, DNS setup, email setup, security settings, caching, file permissions, plugin restrictions, missing server modules, performance limits, migration errors or other third party hosting issues.

If you ask us to troubleshoot, adapt, migrate or fix issues caused by a third party provider or external hosting environment, this may be charged separately.

24. External server access

If we agree to install, migrate or configure a website on a third party server or hosting account, you must provide the access required to complete the work.

This may include temporary access to hosting control panels, FTP, SFTP, databases, DNS, WordPress admin, domain accounts or other relevant systems.

You are responsible for ensuring that access is accurate, authorised and suitable for the work required.

We are not responsible for issues caused by limited access, incorrect access, third party server restrictions, poor hosting performance, security settings, missing modules or incompatible hosting environments.

25. Domain names

Domain registration, renewal, transfer or DNS work is included only where specifically agreed.

You are responsible for ensuring domain names are renewed on time and that domain contact details are accurate.

Domain registrations and renewals are final once submitted and are not normally refundable.

If we manage or assist with your domain, this will also be subject to our Terms of Service and Privacy Policy.

Any loss, expiry, cancellation or interruption caused by late payment, incorrect details, missed renewal, registrar issue or third party issue is not our responsibility unless caused by our proven negligence.

26. Third party services, plugins and licences

The website may rely on third party services, plugins, themes, software, fonts, stock images, review widgets, analytics tools, payment providers, booking systems, forms, email platforms or other integrations.

Third party services are subject to their own terms, pricing, availability and support.

We are not responsible for third party price changes, licence changes, discontinued products, compatibility issues, platform changes, downtime, data loss, security issues, restrictions or changes in functionality.

Where a third party licence is required, you may need to purchase or maintain that licence separately unless your quote states that it is included.

27. Ecommerce, payments and online bookings

If your website includes ecommerce, payment forms, booking systems, subscriptions, deposits, online checkout, donation forms or similar functionality, you are responsible for ensuring that your products, services, pricing, tax settings, delivery settings, refund wording, cancellation wording and checkout information are accurate and lawful.

Payment processing will usually be provided by third party payment providers such as Stripe, PayPal or other providers. These services are subject to their own terms, fees, restrictions and approval processes.

We are not responsible for payment provider decisions, account restrictions, payment holds, chargebacks, failed payments, tax configuration, delivery settings, stock issues, checkout wording, product compliance or regulated sales unless caused by our proven negligence.

You are responsible for testing ecommerce, booking or payment functionality before launch and confirming that it works as expected.

28. SEO and search engines

Unless specifically agreed, website design and redesign work includes basic on page SEO setup only.

This may include items such as page titles, meta descriptions, heading structure, image alt text, URL structure, basic indexability checks or basic SEO plugin setup where appropriate.

We do not guarantee search engine rankings, traffic, leads, enquiries, sales or revenue.

SEO performance can be affected by competition, content quality, technical issues, backlinks, search engine updates, market conditions and ongoing optimisation.

Ongoing SEO work is not included unless specifically agreed in the quote or a separate SEO agreement.

29. PPC, analytics and tracking

PPC, Google Ads, analytics, conversion tracking, Google Tag Manager, call tracking or advanced reporting setup is included only where specifically agreed.

Tracking is not guaranteed to be completely accurate and can be affected by cookie consent, privacy settings, ad blockers, browser restrictions, third party changes, platform outages or incorrect third party configuration.

You are responsible for ensuring your privacy notice, cookie notice and consent mechanisms are suitable for the tracking used on your website.

30. Legal pages and compliance

Unless specifically agreed, we do not provide legal documents, legal advice or regulatory advice as part of website design work.

You are responsible for ensuring your website has suitable legal pages, privacy notices, cookie notices, terms, policies, disclaimers and consent mechanisms for your business.

If we provide template wording or help place legal content on your website, this does not replace professional legal advice.

You are responsible for reviewing and approving legal pages before publication.

31. AI assisted tools

We may use software tools, automation tools or AI assisted tools to help with research, planning, drafting, content ideas, SEO suggestions, code snippets, troubleshooting, image ideas, workflow improvements or project delivery.

Where AI assisted tools are used, outputs may still require human review, client review, factual checking and legal or professional review before publication.

You are responsible for reviewing and approving any final content, claims, recommendations or materials before they are published on your website.

32. Website launch

Before launch, we will give you an opportunity to review the website.

You must check the website carefully and confirm in writing that you approve it for launch.

Once the website is approved for launch, the remaining balance must be paid before the website goes live.

After launch, further changes may be chargeable unless included in a support, maintenance or hosting plan.

33. Launch delays and third party issues

Launch may be delayed by issues outside our control, including:

• Delayed client feedback
• Missing content
• Unpaid invoices
• Domain issues
• DNS propagation
• Third party hosting issues
• Registrar issues
• Email setup issues
• Plugin or software issues
• Third party platform outages
• Supplier delays
• Security or malware issues
• Client requested changes
• Legal or compliance concerns

We are not responsible for losses, missed deadlines or business interruption caused by issues outside our reasonable control.

34. Ownership and transfer of rights

Unless agreed otherwise in writing, ownership of the final website design and website files created specifically for you will transfer to you once all related invoices have been paid in full.

Until full payment is received, all work remains the property of Conor Bradley Digital Agency.

Third party software, plugins, themes, fonts, stock images, licences, tools and integrations remain subject to their own licence terms and do not become your property.

We may retain ownership of reusable code, processes, templates, frameworks, know how, design methods, configuration methods and general tools used to provide the service.

35. File and database handover

Where applicable, we may provide a copy of website files and database export after all outstanding invoices have been paid in full.

Handover does not include paid third party licences, premium plugin licences, premium theme licences, stock image licences, hosting accounts, server access, email accounts or proprietary tools unless specifically agreed.

We are not responsible for how a third party provider installs, configures, modifies or hosts the website after handover.

36. Footer credit

Unless agreed otherwise in writing, websites designed or redesigned by us may include a footer credit such as “Designed by Conor Bradley”, “Website by Conor Bradley Digital Agency” or similar wording.

The footer credit may include a link to our website.

If you want the footer credit removed, this can be done for an additional fee of £150, unless removal has already been included in your quote.

You must not remove, hide or alter the footer credit until the removal fee has been paid or we have agreed removal in writing.

37. Portfolio and marketing use

Unless agreed otherwise in writing, we may show completed work in our portfolio, case studies, social media, marketing materials and proposals.

This may include your business name, website link, screenshots, project summary, services provided and results achieved.

If you do not want your project to be shown publicly, you must tell us in writing before launch.

38. Support after launch

Unless your quote states otherwise, website design or redesign projects do not include unlimited support after launch.

Reasonable post launch checks may be included at our discretion or where specified in the quote.

Ongoing updates, maintenance, hosting support, content changes, troubleshooting, security updates, backups, SEO, PPC or reporting may require a separate support, maintenance, hosting or marketing plan.

39. Website maintenance and updates

If you do not purchase an ongoing maintenance plan, you are responsible for keeping your website, plugins, themes, software, forms, licences and content updated after launch.

Websites that are not maintained may become insecure, outdated, slow, broken or incompatible with newer software.

We are not responsible for issues caused by lack of maintenance unless we have been specifically engaged to maintain the website.

40. Fair usage for included updates

Where minor updates are included as part of a hosting or support arrangement, these are subject to fair usage and the specific terms of the service purchased.

Unless agreed otherwise, included updates do not cover major design changes, new pages, new features, custom development, complex troubleshooting, malware cleanup, advanced SEO, third party platform work or work outside the agreed allowance.

If update requests become excessive or go beyond the agreed service, we may refuse the request, quote separately or charge at our hourly rate.

41. Security

We will take reasonable care when building and launching the website, but no website, plugin, theme, hosting environment or online system can be guaranteed to be completely secure.

You are responsible for using strong passwords, limiting admin access, using two factor authentication where available and keeping access details secure.

If your website is hacked, infected, compromised or damaged after launch, investigation and cleanup may be chargeable unless included in an active support or maintenance plan.

42. Backups

Where your website is hosted with us, backups may be provided subject to the hosting service purchased.

Backups are not guaranteed unless specifically agreed in writing.

You are responsible for keeping your own independent backups of important website files, databases, emails and content.

We are not responsible for data loss caused by user error, malware, hacking, third party systems, expired services, non payment, failed backups, cancelled services or lack of independent backups.

43. Client access and changes

If you or a third party makes changes to the website after launch, we are not responsible for any issues caused by those changes.

This includes changes made through WordPress admin, plugins, themes, page builders, hosting control panels, DNS, code, database access, FTP, file manager or third party tools.

Fixing issues caused by client or third party changes may be chargeable.

44. Accessibility

Unless specifically agreed, website design work does not include a full accessibility audit or guaranteed compliance with WCAG or other accessibility standards.

We will aim to follow reasonable good practice where practical, but you are responsible for telling us if your website requires a specific accessibility standard or legal compliance requirement.

Accessibility audits, specialist testing or remediation may be quoted separately.

45. Browser and device testing

We will carry out reasonable testing on modern browsers and common screen sizes, including common current versions of browsers such as Google Chrome, Microsoft Edge, Safari and Firefox where practical.

We do not guarantee identical appearance or functionality across every browser, device, operating system, screen size, browser extension, outdated browser or unusual configuration.

We are not responsible for display or functionality issues caused by browser updates, operating system updates or software changes released after the website has been approved or launched.

Support for older browsers or specialist devices is included only where specifically agreed.

46. Indemnity

You agree to indemnify and hold us harmless against claims, losses, damages, liabilities, costs and expenses arising from:

• Content, images, media or materials supplied by you
• Your breach of this agreement
• Your breach of our policies
• Your website, business, products or services
• Your unlawful use of the website
• Your infringement of third party rights
• Your failure to obtain required permissions or licences
• Your failure to comply with applicable laws or regulations
• Claims made by your customers, users or third parties relating to your website or content

47. Limitation of liability

Nothing in this agreement limits or excludes liability where it would be unlawful to do so.

Subject to that, our liability is limited in line with the limitation of liability provisions in our Terms of Service.

We are not liable for indirect loss, consequential loss, loss of profit, loss of revenue, loss of business, loss of rankings, loss of leads, loss of sales, loss of goodwill, loss of data or business interruption.

Our total responsibility to you for any claim relating to a website design or redesign project will not exceed the amount you have paid for the specific project giving rise to the claim.

48. Termination

Either party may end the project by giving written notice.

If the project is ended after work has started, you remain responsible for paying for work completed, time reserved, third party costs, licences and non recoverable expenses incurred up to the termination date.

We may terminate or pause the project if you breach this agreement, fail to pay invoices, fail to provide required information, act abusively, request unlawful work or repeatedly request work outside scope without agreeing additional charges.

49. Severability

If any part of this agreement is found to be invalid, unlawful or unenforceable, the remaining parts will continue in effect.

Where possible, the invalid or unenforceable part will be replaced with a valid and enforceable term that most closely reflects the original intention.

50. Governing law

This agreement is governed by the laws of England and Wales.

51. Contact

For questions about this Website Design and Redesign Agreement, please contact:

Conor Bradley Digital Agency
Website: https://conorbradley.co.uk
Email: ku.oc.yeldarbronoc@tcatnoc
Privacy contact: ku.oc.yeldarbronoc@ycavirp
ICO registration number: ZC135245