Monthly Services Agreement

Last updated: 30 April 2026

1. Introduction

This Monthly Services Agreement sets out the terms that apply when Conor Bradley Digital Agency provides ongoing monthly services to a client.

This agreement may apply to services such as website maintenance, website support, WordPress support, hosting support, SEO, PPC, Google Ads management, analytics support, conversion tracking, Google Business Profile support, social media management, digital marketing support, security hardening, reporting and other agreed monthly services.

This agreement should be read alongside our Terms of Service, Privacy Policy, Refund Policy, Acceptable Use Policy, Anti Spam Policy, Data Processing Agreement and any quote, proposal, statement of work, service schedule or written agreement provided to you.

If there is a conflict between this agreement and a specific written quote, proposal, service schedule or statement of work, the specific written quote, proposal, service schedule or statement of work will apply to the extent of that conflict.

2. Parties

In this agreement:

Client, you or your means the person, business or organisation purchasing the monthly services.

Conor Bradley Digital Agency, we, us or our means Conor Bradley Digital Agency, operated by Conor Bradley in the United Kingdom.

3. Services covered

The exact monthly services included will be set out in the quote, proposal, service schedule, invoice, email agreement or written project summary.

Monthly services may include one or more of the following:

• Website maintenance
• Website support
• WordPress updates
• Plugin updates
• Theme updates
• Minor website edits
• Hosting support
• Domain support
• Email hosting support
• Security checks
• Backup checks
• Uptime or availability checks where agreed
• SEO work
• Content updates
• Technical SEO checks
• Local SEO work
• Google Business Profile support
• PPC or Google Ads management
• Analytics and conversion tracking support
• Monthly reporting
• Social media management
• Marketing support
• Consultancy or advice
• Other agreed recurring services

Only the services specifically listed in the agreed monthly package are included.

Anything not listed is outside scope and may be quoted separately or charged at our hourly rate.

4. Service schedule

Each monthly service should have a written service schedule, quote or proposal confirming:

• Client name
• Service start date
• Monthly fee
• Included services
• Included time allowance, if applicable
• Reporting frequency, if applicable
• Minimum term, if applicable
• Cancellation notice period
• Any third party costs
• Any special exclusions or limitations

If no separate service schedule is provided, the invoice, quote, proposal, email agreement or client area order will be used to identify the agreed service.

5. Monthly fees and payment

Monthly services are billed in advance unless agreed otherwise in writing.

Invoices must be paid by the due date shown on the invoice.

Where an active payment method is saved on your account, we may attempt to collect payment automatically before the invoice due date in line with our Terms of Service.

Monthly services may be paused, restricted, suspended or terminated if payment is late or unpaid.

Where a monthly service includes third party costs, software, hosting, licences, tools, subscriptions or advertising management, those costs may need to be paid before the service continues.

6. Minimum term and cancellation

Unless agreed otherwise in writing, monthly services operate on a rolling monthly basis.

You may cancel a monthly service by giving written notice.

Unless your quote or service schedule states otherwise, cancellation requires 30 days’ written notice.

Cancellation requests must be made in writing by email, client area ticket or another written method accepted by us.

Cancellation requests made by phone, WhatsApp, text message or social media will not be valid unless confirmed in writing.

You remain responsible for all fees due up to the end of the notice period.

7. Plan changes

If you want to upgrade, downgrade or change your monthly service, the change must be agreed in writing.

Plan changes may affect the monthly fee, included services, included time allowance, reporting, response expectations and cancellation terms.

Downgrades may not take effect until the next billing period unless agreed otherwise.

Where a plan change requires setup work, migration work, account changes, licence changes or additional administration, this may be chargeable.

8. No refunds for started monthly service periods

Monthly services are normally billed in advance and are not refundable once the service period has started.

This is because time may be reserved, monitoring may be active, access may be maintained, tools may be provisioned, licences may be renewed, reporting may be prepared and work may begin at the start of the service period.

Refunds are subject to our Refund Policy and any statutory rights that may apply.

9. Included time allowance

Some monthly services may include a set amount of time each month.

Where a time allowance is included, it will be stated in the quote, proposal, service schedule or invoice.

Included time may be used for agreed services only.

Unless agreed otherwise in writing:

• Unused time does not roll over to future months
• Unused time has no cash value
• Unused time cannot be exchanged for other services
• Unused time cannot be transferred to another client, website or project
• Additional time is chargeable at our hourly rate

Where unused time rollover is specifically agreed, the rollover period and rules must be stated in writing.

10. Client delays and unused service time

Monthly services may depend on the client providing content, feedback, access, approvals, images, business information or other input.

If we cannot carry out work because required client input has not been provided, the monthly fee remains payable.

Unused time or unused work caused by client delay, missing access, missing content or missing approval does not automatically roll over unless agreed in writing.

11. Response times and availability

We will aim to respond to support requests within a reasonable time during normal business hours.

Unless agreed otherwise in writing, we do not provide guaranteed response times, guaranteed fix times, emergency support, out of hours support or 24/7 support.

Urgent issues will be prioritised where practical, but response and resolution times may depend on workload, access, complexity, third party providers, hosting providers, software vendors, platform availability and the nature of the issue.

Emergency, out of hours or priority support may be chargeable.

12. Client responsibilities

You are responsible for:

• Providing required access details
• Keeping access details accurate and up to date
• Providing content, images, approvals and instructions where required
• Checking and approving work where required
• Ensuring your website content is accurate and lawful
• Ensuring legal pages, privacy notices, cookie notices and consent mechanisms are suitable for your business
• Maintaining any third party accounts you own
• Paying third party costs, ad spend, licences and subscriptions where required
• Responding to support requests or approval requests in a timely manner
• Notifying us promptly of issues, errors, malware, suspicious activity or access changes
• Using strong passwords and two factor authentication where available
• Ensuring your staff, contractors and other suppliers do not compromise the website or service

13. Access and permissions

You must provide any access required to deliver the monthly services.

This may include access to:

• WordPress
• Hosting control panels
• WHM or cPanel
• Domain registrar accounts
• DNS providers
• Email accounts
• Google Analytics
• Google Search Console
• Google Ads
• Google Tag Manager
• Google Business Profile
• Meta Business Suite
• Social media accounts
• Review platforms
• Payment providers
• Booking systems
• CRM systems
• Third party tools
• Other relevant platforms

You are responsible for ensuring access is authorised, accurate and supplied in time.

Delays, restrictions or errors caused by missing or incorrect access may delay the service and may result in additional charges.

14. Website maintenance services

Where website maintenance is included, the service may include agreed tasks such as:

• WordPress core updates
• Plugin updates
• Theme updates
• Basic website health checks
• Basic security checks
• Backup checks where backups are included
• Broken link checks where agreed
• Minor fixes
• Minor content updates
• Basic performance checks
• Basic form checks
• Monitoring of known issues where practical

Maintenance does not guarantee that the website will never break, be hacked, go offline, slow down, lose rankings or suffer from plugin conflicts.

Software updates can sometimes cause compatibility issues, errors, layout changes or functionality problems. We will take reasonable care when carrying out updates, but we are not responsible for issues caused by third party software, abandoned plugins, incompatible themes, hosting changes, malware, user changes or external platform changes.

15. Website support and minor edits

Where website support or minor edits are included, this may include agreed small changes such as:

• Text changes
• Image changes
• Menu updates
• Small layout adjustments
• Button/link updates
• Basic page edits
• Minor troubleshooting
• Advice and guidance
• Small content uploads

Unless agreed otherwise, minor edits do not include:

• New page design
• Major redesigns
• New features
• Custom development
• Complex troubleshooting
• Copywriting
• Advanced SEO
• Ecommerce restructuring
• Booking system setup
• Third party platform work
• Malware cleanup
• Email migration
• Large content uploads
• Bulk product uploads
• Work outside the agreed time allowance

16. Hosting support

Where hosting support is included, it applies to the hosting service provided or managed by us.

Hosting support may include reasonable help with hosting related issues, cPanel support, DNS support, SSL support, basic email routing support, PHP version advice, backup restoration where available and basic troubleshooting.

Hosting support does not include unlimited server administration, complex email migration, third party hosting troubleshooting, external provider support, custom server configuration, custom security engineering, data recovery, large migrations or issues outside our control unless agreed separately.

Hosting is subject to our Terms of Service, Acceptable Use Policy, Anti Spam Policy, Refund Policy and any hosting specific terms that apply.

17. Security support

Where security support or security hardening is included, the scope will be stated in the quote, proposal or service schedule.

Security support may include agreed tasks such as:

• Basic security plugin checks
• Login protection checks
• Malware scan review
• Firewall setting review
• User account review
• Plugin and theme update checks
• Basic hardening recommendations
• Backup checks
• Basic suspicious activity review

No security service can guarantee that a website, server, mailbox, user account or online system will be completely secure.

Malware cleanup, blacklist removal, hack recovery, forensic investigation, emergency restoration, data breach support and advanced security work are not included unless specifically agreed.

18. SEO services

Where SEO services are included, the scope will be stated in the quote, proposal or service schedule.

SEO services may include agreed tasks such as:

• Keyword research
• On page optimisation
• Technical SEO checks
• Meta title and description updates
• Content recommendations
• Internal linking
• Blog or page recommendations
• Local SEO
• Google Business Profile optimisation
• Search Console review
• Rank tracking
• SEO reporting
• Competitor review
• Content updates where agreed

We do not guarantee specific rankings, traffic, enquiries, sales, conversions, revenue or return on investment.

Search engine results are controlled by third party search engines and may be affected by algorithm updates, competitor activity, market changes, website changes, technical issues, content quality, backlink profile, local search behaviour and other factors outside our control.

19. PPC and paid advertising services

Where PPC, Google Ads or paid advertising management is included, the scope will be stated in the quote, proposal or service schedule.

PPC services may include agreed tasks such as:

• Campaign setup
• Campaign management
• Keyword research
• Ad copy updates
• Negative keyword review
• Budget recommendations
• Bid strategy recommendations
• Conversion tracking support
• Landing page recommendations
• Search term review
• Performance review
• Monthly reporting

Unless agreed otherwise, advertising spend is not included in our management fee.

You are responsible for paying advertising spend, platform charges, third party tool fees and any other external costs directly to the relevant platform or provider.

You are responsible for complying with Google Ads, Meta, Microsoft Ads or other advertising platform rules.

We do not guarantee ad approval, clicks, conversions, enquiries, sales, revenue, cost per lead, return on ad spend or platform performance.

20. Advertising approvals and client responsibility

You are responsible for approving advertising budgets, campaign direction, landing pages, offers, claims and any regulated wording used in advertising.

We are not responsible for rejected ads, account suspensions, policy restrictions, price changes, tracking issues, disapproved claims, limited eligibility, account reviews or platform decisions made by Google, Meta, Microsoft or any other advertising platform.

If your industry is regulated or restricted, you are responsible for ensuring your advertising is lawful and compliant.

21. Analytics, conversion tracking and reporting

Where analytics, conversion tracking or reporting is included, we will provide reasonable setup, review or reporting based on the agreed service.

Tracking can be affected by cookie consent, browser privacy settings, ad blockers, iOS and device privacy changes, platform outages, incorrect third party implementation, consent mode, tag failures, user behaviour and platform reporting differences.

We do not guarantee that tracking, analytics, call tracking, form tracking, conversion tracking or reporting will be completely accurate.

You are responsible for ensuring your privacy notice, cookie notice and consent mechanisms are suitable for the tracking used.

22. Google Business Profile and third party platforms

Where Google Business Profile or other third party platform support is included, we will provide reasonable help within the agreed scope.

You are responsible for complying with the relevant platform rules.

We are not responsible for platform suspensions, rejected edits, review removals, account access issues, verification delays, policy changes, lost access, third party reviews, ranking changes or platform decisions outside our control.

23. Social media and content services

Where social media management, content scheduling or content support is included, the scope will be stated in the quote, proposal or service schedule.

You are responsible for approving content, claims, images, offers, regulated wording and posting schedules where approval is required.

We are not responsible for platform outages, account restrictions, rejected posts, reach changes, follower changes, engagement levels, enquiries, sales, algorithm changes or third party platform decisions.

24. Reporting

Where reporting is included, reports will be provided at the frequency stated in the quote, proposal or service schedule.

Reports may include available data from sources such as Google Analytics, Google Search Console, Google Ads, rank tracking tools, call tracking, website reports, social platforms or other agreed tools.

Reports are based on the data available at the time and may be affected by tracking limitations, attribution differences, privacy restrictions, platform changes or data sampling.

Unless agreed otherwise, reporting does not include advanced analysis, board level reporting, custom dashboard development or extensive data investigation.

25. Third party costs and licences

You are responsible for third party costs unless your quote or service schedule states otherwise.

This may include:

• Hosting
• Domains
• SSL certificates
• Plugin licences
• Theme licences
• Software licences
• Email services
• Advertising spend
• Call tracking
• Analytics tools
• SEO tools
• Reporting tools
• Review widgets
• Booking tools
• Payment provider fees
• Stock images
• Fonts
• CRM systems
• Marketing platforms
• Other external services

Third party costs may change and are subject to the third party provider’s terms, pricing and availability.

We are not responsible for third party price changes, discontinued services, platform changes, downtime, data loss, account suspensions or licence restrictions.

26. Out of scope work

Out of scope work may include:

• New website design
• Major redesigns
• New landing pages
• New features
• Custom development
• Advanced integrations
• Ecommerce restructuring
• Large content uploads
• Bulk product uploads
• Copywriting not included in the plan
• Advanced SEO campaigns not included in the plan
• PPC setup not included in the plan
• Email migration
• Server migration
• Malware cleanup
• Hack recovery
• Blacklist removal
• Accessibility audit
• Legal document drafting
• Third party provider troubleshooting
• Emergency or out of hours work
• Any work beyond the agreed time allowance or service scope

Out of scope work may be quoted separately or charged at our hourly rate.

27. Client changes and third party changes

If you, your staff, another agency, another developer, a plugin provider, a hosting provider or another third party makes changes to the website, account, DNS, tracking, adverts, content, plugins, theme, database or platform, we are not responsible for issues caused by those changes.

Fixing issues caused by client changes or third party changes may be chargeable.

28. No guarantee of results

Monthly services are provided with reasonable care and skill, but we do not guarantee specific results.

We do not guarantee:

• Search engine rankings
• Traffic levels
• Enquiries
• Leads
• Sales
• Revenue
• Conversions
• Return on investment
• Advertising performance
• Ad approval
• Website uptime unless specifically stated in hosting terms
• Security outcomes
• Platform approval
• Third party platform performance
• Review generation
• Social media reach or engagement

29. Suspension and termination for non payment

If invoices remain unpaid, we may pause, restrict, suspend or terminate the monthly services in line with our Terms of Service.

If services are suspended or terminated for non payment, this may affect website availability, support, maintenance, SEO, PPC, reporting, tracking, hosting, email, domains, backups, licences or other services.

We are not responsible for losses caused by late payment, non payment, suspension, termination, missed renewals or expired third party services.

30. Cancellation and offboarding

When a monthly service ends, we may remove our access from your website, hosting, analytics, advertising, search, social media, reporting tools or other platforms.

You are responsible for making sure you have your own access to any platforms you need before cancellation.

If handover, export, migration, account transfer, documentation, backup supply or offboarding support is required, this may be chargeable unless included in your service.

After cancellation, we are not responsible for updates, backups, security, monitoring, SEO performance, PPC performance, reporting, tracking, hosting support or third party platform issues unless a separate agreement remains active.

31. Data protection

Where we process personal data on your behalf as part of the monthly services, our Data Processing Agreement may apply.

You are responsible for ensuring that personal data collected through your website, forms, CRM, email, analytics, advertising, tracking or other platforms is processed lawfully.

You are responsible for ensuring your privacy notices, cookie notices, consent mechanisms and marketing processes are suitable for your business.

32. Confidentiality

Each party should keep confidential information received from the other party confidential and use it only for the purposes of providing or receiving the services.

Confidential information does not include information that is already public, already known, independently developed, lawfully received from another source or required to be disclosed by law.

33. Intellectual property

Unless agreed otherwise, any content, documents, graphics, code, reports or materials created specifically for you as part of the monthly services will transfer to you once all related invoices have been paid in full.

We may retain ownership of reusable methods, templates, processes, frameworks, know how, tools, code snippets, reporting formats and general materials used to provide the services.

Third party software, licences, plugins, tools, platforms, stock assets and external materials remain subject to their own licence terms.

34. Force majeure and third party disruption

We are not responsible for delay or failure caused by events outside our reasonable control.

This may include platform outages, hosting provider outages, domain provider issues, DNS delays, cyber incidents, supplier issues, payment provider issues, internet disruption, strikes, illness, legal restrictions, government action, natural events or other circumstances beyond our reasonable control.

35. Limitation of liability

Nothing in this agreement limits or excludes liability where it would be unlawful to do so.

Subject to that, our liability is limited in line with the limitation of liability provisions in our Terms of Service.

We are not liable for indirect loss, consequential loss, loss of profit, loss of revenue, loss of business, loss of rankings, loss of leads, loss of sales, loss of goodwill, loss of data, loss of advertising spend or business interruption.

36. Changes to this agreement

We may update this Monthly Services Agreement from time to time.

The latest version will be published on our website with the updated date shown at the top.

Where practical, we will try to give reasonable notice of material changes.

37. Governing law

This agreement is governed by the laws of England and Wales.

38. Contact

For questions about this Monthly Services Agreement, please contact:

Conor Bradley Digital Agency
Website: https://conorbradley.co.uk
Email: ku.oc.yeldarbronoc@tcatnoc
Privacy contact: ku.oc.yeldarbronoc@ycavirp
ICO registration number: ZC135245