Please Read Our Terms Of Service Before You Purchase

Last updated: 30 April 2026

1. Introduction

These Terms of Service set out the terms that apply when you use products, services, websites, hosting, domain services, support, consultancy or other services provided by Conor Bradley Digital Agency.

By ordering, using or continuing to use our services, you agree to these Terms of Service and any other policies that apply to the service you have purchased.

If you do not agree to these terms, you must not use our services.

2. Who we are

Conor Bradley Digital Agency is operated by Conor Bradley in the United Kingdom.

Website: https://conorbradley.co.uk
Client area: https://billing.conorbradley.co.uk/
General contact: ku.oc.yeldarbronoc@tcatnoc
Privacy contact: ku.oc.yeldarbronoc@ycavirp
ICO registration number: ZC135245

3. Other policies that apply

These Terms of Service should be read alongside our other policies, where applicable:

• Privacy Policy
• Cookie Policy
• Refund Policy
• Acceptable Use Policy
• Anti Spam Policy
• Data Processing Agreement, where applicable
• Any written proposal, quote, statement of work or service agreement agreed with you

If there is a conflict between these Terms of Service and a specific written quote, proposal or agreement, the specific written quote, proposal or agreement will apply to the extent of that conflict.

4. Business clients and consumers

These Terms apply to both business clients and consumer clients where applicable.

Nothing in these Terms affects any statutory rights you may have as a consumer. If there is a conflict between these Terms and rights that cannot legally be excluded, those statutory rights will apply.

5. Consumer cancellation rights

If you are buying as a consumer, you may have a statutory right to cancel certain services purchased online or at a distance within 14 days.

This right may not apply to all services. For example, it may not apply where services have been fully performed, where work has started with your agreement, where digital content has been supplied after your agreement, or where goods or services are personalised or made to your specification.

If you ask us to begin work, provide a service, start a website project, register a domain, renew a domain, provision hosting, purchase a licence or supply digital services during the cancellation period, you agree that cancellation rights may be affected and that you may need to pay for work completed or costs incurred.

Nothing in these Terms affects any statutory rights you may have as a consumer.

6. Services covered by these terms

These terms apply to services we provide, including but not limited to:

• Website design and development
• Website redesigns
• Website hosting
• Managed WordPress hosting
• Reseller hosting
• Managed VPS hosting
• Unmanaged VPS hosting
• Domain registration and management
• Email hosting
• Website maintenance and support
• WordPress support and security hardening
• Website migrations
• SEO services
• PPC and Google Ads management
• Google Business Profile optimisation
• Page speed optimisation
• Digital marketing services
• Technical support
• Consultancy and related services

Some services may also have additional terms, third party terms, registry rules or platform rules that apply.

7. International clients and overseas services

We are based in and operate from the United Kingdom.

We may provide services to clients based outside the United Kingdom, including clients in Dubai, the United Arab Emirates and other overseas locations.

Unless agreed otherwise in writing, our services are provided from the United Kingdom and these Terms are governed by the laws of England and Wales.

If you are based outside the United Kingdom, you are responsible for ensuring that your use of our services, your website, your advertising, your business activities and any content we create or publish for you comply with the laws, regulations, tax rules, advertising rules and business requirements that apply in your own country or location.

We do not provide legal, tax, accounting, immigration, company formation or regulatory advice for overseas jurisdictions.

Where local rules, industry regulations, advertising rules, tax rules, VAT rules or business licensing requirements apply to your business, you are responsible for obtaining advice from a suitably qualified professional in your own country or location before using, approving or publishing any work we provide.

If you are based outside the United Kingdom, you remain responsible for any local taxes, withholding taxes, VAT, reverse charge VAT, import duties, bank fees, payment charges or other charges that may apply in your country or location.

We are not responsible for any loss, penalty, claim, fine, tax liability, regulatory issue, account restriction, advertising rejection or legal issue caused by your failure to comply with laws or regulations outside the United Kingdom.

8. Eligibility and account information

You must be at least 18 years old to order or use our services.

You agree to provide accurate, complete and up to date information when creating an account, placing an order or communicating with us.

You are responsible for keeping your account details, billing information, contact information and email address up to date.

We may use the email address listed in your client account as the main contact method for service notices, renewal reminders, invoices, support updates, abuse reports, suspension notices and other important messages.

We are not responsible for loss of service, failed renewals, expired domains, missed invoices, missed notices or other issues caused by incorrect, outdated or inaccessible contact details.

You are responsible for all activity carried out through your account.

9. Client responsibilities

You agree to:

• Provide accurate information
• Provide content, images, branding, logins and approvals when required
• Respond to reasonable requests in a timely manner
• Keep your login details secure
• Use strong passwords and two factor authentication where available
• Pay invoices on time
• Keep your website content lawful and accurate
• Ensure you have the right to use any content, images, fonts, trademarks or materials you provide
• Comply with applicable laws and regulations
• Maintain suitable backups of any important data
• Tell us promptly about any suspected security issue, unauthorised access or service problem

We are not responsible for delays, errors, missed deadlines, loss of service or additional costs caused by missing information, delayed approvals, incorrect details, third party issues or failure to meet your responsibilities.

10. Website design and development

Website design and development work will be based on the agreed quote, proposal, statement of work or written instructions.

Unless otherwise agreed in writing, website design work may include design, page building, basic setup, responsive checks, content placement, contact forms, basic SEO setup and launch support.

The exact scope will depend on what has been agreed with you.

11. Website content and materials

Unless agreed otherwise, you are responsible for providing website content, images, logos, brand assets, legal wording and other materials required for the project.

If you ask us to write content, source images, create graphics or provide additional creative work, this may be quoted separately or charged as an additional service.

You confirm that any materials you provide to us can lawfully be used on your website or in your project.

We are not responsible for copyright, trademark, licensing, image rights or legal issues caused by materials supplied by you.

You are responsible for reviewing and approving all website content before publication, including any content we draft for you. You are responsible for ensuring that published content is accurate, lawful, compliant for your industry and not misleading.

We do not provide legal, financial, medical, tax or regulatory advice. Any website content, marketing content or technical work we provide should be reviewed by you and, where appropriate, by a qualified professional before publication.

12. Revisions and changes

Website design projects include reasonable revisions during the design process, unless a specific number of revision rounds has been agreed in writing.

A revision means a reasonable adjustment to work already within the agreed scope.

A revision does not include a change of overall direction, a new design concept, extra pages, new features, additional integrations, major layout changes after approval or work outside the agreed scope.

Additional work may be quoted separately or charged at our standard hourly or project rate.

13. Client delays and project timelines

Project timelines depend on timely communication, content, approvals, access and information from you.

If you delay providing content, access, feedback or approval, project timelines may be extended.

If a project is delayed for a long period because we are waiting for information, content or approval from you, we may pause the project and reschedule it around other work.

If a project remains inactive for more than 60 days due to lack of response, missing content or missing approval, we may treat the project as paused or cancelled. Any restart may be subject to a restart fee, revised quote or updated timeline.

14. Website approval and launch

Before launch, you are responsible for reviewing the website and confirming that you are happy for it to go live.

Once you approve launch, we are not responsible for issues that could reasonably have been identified during review, including spelling errors, incorrect content, wrong contact details, missing information or layout preferences.

After launch, further changes may be charged separately unless they are included in an active support or maintenance plan.

15. Website ownership

Unless agreed otherwise, ownership of the final website design and website files created specifically for you will transfer to you once all related invoices have been paid in full.

Until full payment is received, all work remains the property of Conor Bradley Digital Agency.

Third party software, plugins, themes, fonts, stock images, licences, tools and integrations remain subject to their own licence terms and do not become your property.

We may retain ownership of reusable code, processes, templates, frameworks, know how, design methods, configuration methods and general tools used to provide the service.

16. Portfolio use

Unless agreed otherwise in writing, we may show completed work in our portfolio, case studies, social media, marketing materials and proposals.

This may include your business name, website link, screenshots, project summary and results achieved.

If you do not want your project to be shown publicly, you must tell us in writing.

17. Hosting services

Hosting services are provided subject to these Terms of Service and our Acceptable Use Policy.

Hosting must only be used for lawful websites, files, email and services that comply with our policies and applicable laws.

You must not use hosting services for prohibited, harmful, abusive, illegal, high risk or resource abusive activity.

We may suspend or restrict hosting services where we reasonably believe there is abuse, malware, spam, excessive resource usage, security risk, non payment, breach of policy or risk to our infrastructure, clients or suppliers.

18. Hosting performance and resources

Shared hosting and managed WordPress hosting are shared environments. Resources must be used fairly and must not negatively affect other users or server performance.

We may contact you if your website uses excessive CPU, memory, disk, inode, email, database or bandwidth resources.

Where resource usage is excessive, we may ask you to optimise the website, upgrade to a more suitable plan or move to a different hosting service.

We may temporarily restrict or suspend services if resource usage causes performance, security or stability issues.

Shared servers are not normally limited by a fixed bandwidth allowance, unless stated otherwise, but usage must remain fair, lawful and reasonable. We may restrict, suspend or ask you to upgrade if bandwidth, disk usage or resource usage affects server performance, security or other users.

19. Uptime

We aim to provide reliable hosting services, but we do not guarantee that services will be uninterrupted, error free or available at all times.

Service interruptions may occur due to maintenance, software updates, hardware issues, network issues, cyber incidents, third party supplier issues, emergency work or events outside our control.

If we offer a specific uptime guarantee for a particular hosting service, it will only apply to that service and will not apply to planned maintenance, emergency maintenance, third party issues, client caused issues, DNS issues, domain issues, malware, misuse or force majeure events.

20. Backups and data loss

You are responsible for keeping your own backups of websites, files, emails, databases and other important data.

We may provide backups as part of some hosting or maintenance services, but backups are provided as a convenience and are not guaranteed unless specifically agreed in writing.

Backups may fail, become corrupted, be incomplete or be unavailable.

We are not responsible for data loss caused by user error, malware, hacking, software issues, third party systems, non payment, suspension, termination, failed backups, expired services or failure to keep independent backups.

21. Website migrations

We may offer website migrations as part of certain services or as a separate service.

Migrations are carried out on a best effort basis. We cannot guarantee that every website, email account, file, database, DNS record, plugin, integration or service can be migrated successfully.

Migration success depends on the old host, server access, account type, website size, software compatibility, DNS setup, email setup and third party restrictions.

You are responsible for keeping a backup of your website, emails, databases and files before any migration takes place.

We are not responsible for missing data, downtime, broken functionality or email disruption caused by limitations with the old provider, incomplete access, incompatible systems, incorrect DNS, third party restrictions or missing backups.

Where a migration is advertised as free or included with a service, this is provided as a courtesy and may be subject to reasonable limits, technical feasibility, account size, access availability and compatibility. Additional migration work, complex migrations or migrations outside the included scope may be chargeable.

22. Domain names

Domain registrations, renewals and transfers are subject to the rules and policies of the relevant registrar, registry, domain authority and domain extension.

You are responsible for providing accurate domain registration details and keeping them up to date.

Domain renewal reminders are provided as a courtesy. You remain responsible for ensuring domains are renewed on time.

Domain renewal invoices may be generated and payment may be attempted before the domain expiry date. This is to allow enough time for payment processing, supplier payments, registrar processing and renewal completion before the domain expires.

Where payment is not received in time, we may be unable to renew, register, recover or purchase the domain before it expires, becomes unavailable, enters redemption, is taken by another party or becomes subject to additional registry or recovery fees.

We are not responsible for expired, suspended, cancelled, transferred, deleted or lost domains caused by non payment, late payment, inaccurate contact details, missed reminders, failed payment methods, registry rules, registrar rules or third party issues.

Once a domain expires, it may enter a grace period, redemption period, auction process or deletion process depending on the domain extension and registry rules. Recovery may not always be possible and may involve additional fees.

Domain registrations and renewals are final once submitted or renewed and cannot usually be refunded.

Some domain changes, transfers or recoveries may be subject to additional charges, registry fees or third party fees.

23. Email hosting

Email hosting is provided subject to fair usage, spam rules, security rules and our Anti Spam Policy.

You must not use our email services for spam, phishing, malware, fraud, bulk unsolicited email or unlawful activity.

You are responsible for maintaining strong passwords, protecting mailbox access and ensuring your email accounts are used lawfully.

We may suspend email services if we detect spam, compromised mailboxes, abuse, excessive sending, blacklisting risk or other activity that may harm our systems or reputation.

Email delivery is not guaranteed. Delivery can be affected by third party mail servers, DNS records, spam filters, blacklists, authentication records and recipient systems.

24. Managed and unmanaged VPS hosting

Managed VPS hosting and unmanaged VPS hosting are not eligible for the 30 day money back guarantee.

For managed VPS hosting, we provide the management services agreed as part of the plan or quote.

For unmanaged VPS hosting, you are responsible for server administration, security, updates, backups, software, firewall configuration, monitoring and troubleshooting unless additional management services are purchased.

We are not responsible for issues caused by software installed by you, third party scripts, misconfiguration, weak passwords, lack of updates, malware, insecure applications, resource usage or unmanaged server administration.

25. Reseller hosting

Reseller hosting is not eligible for the 30 day money back guarantee.

If you use reseller hosting, you are responsible for your own clients, websites, accounts, billing, support, content and compliance.

You are responsible for ensuring your clients comply with our Acceptable Use Policy, Anti Spam Policy and any other applicable terms.

We may suspend or terminate reseller accounts or individual accounts under them where there is abuse, non payment, excessive usage, malware, spam, security risk or breach of terms.

26. Website maintenance and support

Website maintenance and support services cover the tasks agreed in your plan, quote or written agreement.

Maintenance may include activities such as plugin updates, theme updates, WordPress updates, security checks, backups, small content updates or support time, depending on the plan purchased.

Maintenance does not guarantee that a website will never break, be hacked, experience downtime, suffer plugin conflicts or lose rankings.

Unless agreed otherwise, maintenance plans do not include major redesigns, new pages, new features, custom development, malware cleanup, complex troubleshooting, third party platform support or work outside the agreed allowance.

Unused support time does not roll over unless agreed in writing.

27. WordPress updates and third party software

WordPress websites often rely on third party plugins, themes, page builders, scripts and integrations.

Updates can sometimes cause conflicts, errors, layout changes or functionality problems.

We will take reasonable care when carrying out updates, but we are not responsible for issues caused by third party software, abandoned plugins, licence changes, compatibility problems, hosting limitations, client changes or external platforms.

Where fixing such issues falls outside an agreed maintenance plan, additional charges may apply.

28. SEO services

SEO services are intended to improve website visibility, technical performance, content quality, search relevance and search engine performance over time.

We do not guarantee specific rankings, traffic levels, enquiries, sales, revenue or timescales.

Search engine rankings can change due to algorithm updates, competitor activity, website changes, technical issues, content quality, backlinks, user behaviour, location, search personalisation and other factors outside our control.

You acknowledge that SEO is an ongoing process and results can vary.

29. PPC and advertising services

PPC and advertising services may include campaign setup, management, optimisation, keyword research, ad copy, conversion tracking, landing page recommendations and reporting.

Advertising spend is separate from our management fee unless agreed otherwise in writing.

You are responsible for paying advertising spend directly to the advertising platform or reimbursing it where agreed.

We do not guarantee ad approval, clicks, conversions, enquiries, sales, revenue, cost per click, cost per lead or return on ad spend.

Advertising performance can be affected by budget, competition, tracking limitations, landing pages, market conditions, platform policies, consent settings and third party changes.

If advertising is aimed at audiences outside the United Kingdom, you are responsible for ensuring that the adverts, landing pages, claims, offers and business activity comply with the advertising laws, platform policies and local rules that apply in the target country or location.

30. Tracking, analytics and reporting

We may help set up or manage analytics, conversion tracking, Google Ads tracking, Google Tag Manager, Google Analytics, Google Search Console, call tracking or similar tools.

Tracking is not guaranteed to be completely accurate.

Tracking can be affected by cookie consent, browser restrictions, ad blockers, privacy settings, platform changes, user behaviour, technical errors, third party outages or incorrect implementation by third parties.

Reports are provided for information and decision making. They should not be treated as financial, legal or guaranteed performance advice.

31. Google Business Profile and third party platforms

Where we assist with Google Business Profile, Google Ads, Google Analytics, social media, directories or other third party platforms, those platforms remain controlled by their own terms, policies and decisions.

We are not responsible for suspensions, rejected changes, review removals, account restrictions, verification issues, platform errors or policy changes made by third parties.

32. Third party services, plugins and licences

Our services may involve third party products, including plugins, themes, software, licences, hosting tools, domain registrars, payment processors, analytics tools, advertising platforms, review widgets and other integrations.

Third party services are subject to their own terms, pricing, availability and support.

We are not responsible for third party price changes, licence changes, discontinued products, compatibility issues, downtime, data loss, security issues, restrictions or changes in functionality.

Where a third party licence is required, you may need to purchase or maintain that licence separately unless it is included in your service.

If a licence, subscription or third party service expires, some website features may stop working.

We may use software tools, automation tools or AI assisted tools to help provide services, draft content, analyse information, improve workflows or support project delivery. We remain responsible for the services we provide, but outputs may still require human review, client review and factual checking before publication.

33. Resold and supplier provided services

Some services we provide may be resold, white labelled, supplied through, integrated with, or dependent on third party suppliers, platforms, registrars, data centres, software providers, licence providers or infrastructure providers.

This may include services such as domain names, hosting infrastructure, VPS services, reseller hosting, SSL certificates, software licences, WHMCS licences, email services, security tools, backup tools, analytics tools, advertising platforms, review widgets, plugins, themes and other third party services.

Where a service is provided by or depends on a third party supplier, that service may also be subject to the supplier’s own terms, acceptable use rules, pricing, renewal rules, service limits, support processes and availability.

We are not responsible for third party supplier outages, price increases, discontinued services, licence changes, policy changes, account restrictions, service limitations, data centre issues, registrar issues, registry issues, software bugs, compatibility problems or changes outside our reasonable control.

If a supplier changes, suspends, withdraws, increases the price of, or discontinues a service, we may need to change, replace, suspend, migrate, reprice or discontinue the affected service.

Where possible, we will try to give reasonable notice of material supplier related changes that affect an active paid service. However, some changes may happen with little or no notice if required by a supplier, registrar, registry, platform, legal requirement or security issue.

You remain responsible for complying with any third party terms that apply to services you use through us.

34. Third party websites and external content

Our website, client work or services may contain links to third party websites, platforms, content, tools or resources.

We are not responsible for the content, accuracy, availability, security, privacy practices, terms or actions of third party websites or platforms.

If you access third party websites, platforms or services, you do so subject to their own terms, policies and privacy notices.

35. Promotions, discounts and voucher codes

From time to time, we may offer promotions, discounts, voucher codes or introductory pricing.

Promotions are subject to any terms shown with the offer and may be changed, withdrawn or refused where we reasonably believe the offer is being misused.

Unless stated otherwise, promotions, discounts and voucher codes only apply to the initial purchase and do not apply to renewals, recurring fees, domain renewals, licences, third party costs or future invoices.

You must not create multiple accounts, use false details or place repeated orders to claim new customer offers, introductory discounts or promotional pricing more than once.

If we reasonably believe a promotion has been misused, we may remove the discount, charge the normal price, suspend the affected service, cancel the order or terminate the account.

36. Payments and invoices

You agree to pay all invoices by the due date shown on the invoice.

Services may be billed in advance, monthly, annually, per project, per milestone, or as otherwise agreed in writing.

Prices, renewal costs, recurring charges and any mandatory fees will be shown in the relevant quote, invoice, checkout, proposal or service description where applicable. Optional extras or third party costs may be charged separately where agreed or required to provide the service.

Prices may exclude taxes, VAT or other charges unless stated otherwise. Where VAT or another tax applies, it may be added to the invoice at the applicable rate.

For clients based outside the United Kingdom, prices may not include overseas taxes, withholding taxes, reverse charge VAT, import duties, bank fees, payment fees or local compliance costs that may apply in your country or location.

Where you have an active payment method saved on your account, we may attempt to collect payment automatically before the invoice due date. We usually attempt payment up to 4 days before the due date so that supplier costs, domain renewals, software licences, hosting renewals and other service costs can be paid, purchased, renewed or provisioned in time.

This helps ensure services such as domain names, licences, hosting packages and third party services can be renewed or purchased before they expire, lapse or become unavailable.

Automatic payment attempts may be made using any valid payment method saved on your account, including card payments, direct debit, PayPal or another supported payment method.

You are responsible for keeping payment details up to date and ensuring there are sufficient funds available.

We may apply payments to the oldest outstanding invoice first.

We may refuse to start new work, release work, launch a website, transfer files or continue services where invoices are overdue.

If you believe an invoice or charge is incorrect, you must contact us as soon as possible and provide details of the dispute. You should not raise a chargeback or payment reversal without first giving us a reasonable opportunity to investigate and resolve the issue.

37. Deposits and project payments

Website design, development, consultancy and project based work may require a deposit before work begins.

Unless agreed otherwise in writing, deposits are non refundable once work has started or time has been reserved for your project.

Final balances must be paid before launch, transfer, handover or release of completed work unless agreed otherwise in writing.

If a project is cancelled after work has started, you are responsible for paying for all work completed, time reserved, third party costs and non refundable expenses incurred up to the cancellation date.

38. Late payment, suspension and termination

Invoices must be paid by the due date shown on the invoice.

Some invoices may be issued before the service renewal date, and automatic payment may be attempted before the due date, to allow supplier payments, domain renewals, licence renewals, hosting renewals and other service costs to be processed in time.

If an invoice remains unpaid for more than 7 days, we may suspend the affected service. During suspension, your website, hosting account, email services or related services may stop working until payment is received.

If an invoice remains unpaid for more than 10 days, we may terminate the affected service.

Once a hosting service is terminated, all websites, files, databases, emails, backups and account data may be permanently deleted and may not be recoverable.

You are responsible for keeping your own backups of websites, emails, databases and other data.

We are not responsible for any loss of data, loss of service, loss of income, expired domain, missed email, failed website, ranking loss or business interruption caused by late payment, non payment, suspension, termination or failed renewal.

We may recover reasonable costs incurred in collecting overdue amounts, including administrative costs, debt recovery costs, legal costs and third party charges.

39. Refunds

Refunds are handled in line with these Terms of Service, our Refund Policy, the type of service purchased and any rights you have under applicable law.

Our 30 day money back guarantee only applies to eligible shared website hosting and managed WordPress hosting services.

The 30 day money back guarantee does not apply to:

• Managed VPS hosting
• Unmanaged VPS hosting
• Reseller hosting
• Domain names
• Domain renewals
• SSL certificates
• Software licences
• WHMCS licences
• Setup fees
• Migration fees
• Admin work
• Custom development
• Website design work
• SEO services
• PPC services
• Maintenance plans
• Support plans
• Consultancy
• Third party costs
• Any service where work has already started, unless agreed otherwise in writing or required by law

Domain registrations and renewals are final once submitted or renewed and cannot usually be refunded.

Website design, development, SEO, PPC, maintenance, support and consultancy fees are not refundable once work has started, unless otherwise agreed in writing or required by law.

Refunds will usually be processed using the original payment method where possible. If this is not possible, we may offer an alternative refund method or account credit.

If a payment or refund involves currency conversion, exchange rates and payment provider fees may affect the final amount received. We are not responsible for changes in exchange rates, bank fees or payment provider charges.

Third party costs, supplier costs, registrar fees, licence fees, payment processing fees and other non recoverable costs may be deducted from any refund where applicable.

40. Cancellations

You may request cancellation of a service through the client area, support ticket or another method we accept in writing.

Cancellation does not remove your responsibility to pay invoices already due or charges incurred before cancellation.

For hosting and domain services, cancellation requests must be submitted before the renewal date. Domain renewals are normally processed before expiry, so cancellation requests must be made in good time.

Once a cancellation is processed, websites, files, databases, emails, backups and account data may be deleted.

You are responsible for downloading or backing up anything you need before cancellation.

41. Chargebacks and payment disputes

If you dispute a payment, raise a chargeback or reverse a payment without first contacting us to resolve the issue, we may suspend or terminate affected services.

You remain responsible for legitimate charges, third party costs, chargeback fees and recovery costs where applicable.

42. Acceptable use

You must use our services in accordance with our Acceptable Use Policy.

You must not use our services for unlawful, harmful, abusive, fraudulent, misleading, high risk, offensive, infringing, spam related, malware related or resource abusive activity.

We may suspend, restrict or terminate services where we reasonably believe there is a breach of these Terms of Service, our Acceptable Use Policy, our Anti Spam Policy, supplier rules, platform rules or applicable law.

43. Security

You are responsible for keeping your account, website, passwords, email accounts and administrator access secure.

You must use strong passwords and should use two factor authentication where available.

You must not share access details with unauthorised people.

You must tell us promptly if you suspect unauthorised access, malware, compromised passwords, spam, phishing or any security issue.

You are responsible for removing our access to your systems, accounts or platforms when our work has ended, unless we continue to provide hosting, maintenance, support or another ongoing service.

We may suspend or restrict services where we reasonably believe an account, website, mailbox or service has been compromised or poses a risk.

44. Monitoring and abuse prevention

We may monitor systems, logs, traffic, email activity, resource usage and account activity where necessary for security, abuse prevention, troubleshooting, service management, legal compliance and protection of our infrastructure.

We are not required to monitor all content or activity.

If we detect activity that may harm our systems, clients, suppliers or reputation, we may take reasonable action, including suspension, restriction, cleanup, removal of harmful files or termination.

Additional charges may apply for malware cleanup, spam cleanup, compromised account recovery or other remedial work.

45. User content

You are responsible for all content, files, data, images, text, videos, products, services and other materials hosted, uploaded, sent, stored or published through your account or website.

You confirm that you have all rights, permissions and licences needed to use your content.

You must not upload, publish, send or store content that is unlawful, infringing, defamatory, fraudulent, harmful, abusive, discriminatory, obscene, malicious or otherwise in breach of our policies.

We do not claim ownership of your content, but you grant us permission to host, store, copy, back up, transfer, display and process it where necessary to provide the services.

46. Intellectual property

All intellectual property rights in our own website, branding, designs, text, graphics, processes, systems, templates, code, documents, know how and materials remain owned by us or our licensors.

You must not copy, resell, reproduce, modify, distribute, reverse engineer, scrape or exploit our materials without written permission.

Where we create bespoke work for you, ownership terms are set out in the relevant project section or written agreement.

47. Confidentiality

Each party may receive confidential information from the other.

Both parties agree to take reasonable steps to protect confidential information and not disclose it to third parties except where needed to provide the services, comply with the law, use professional advisers or with written permission.

Confidential information does not include information that is publicly available, already known, independently developed or lawfully received from another source.

48. Data protection

We will handle personal data in accordance with our Privacy Policy.

Where we process personal data on your behalf, we may act as a data processor and you may act as the data controller.

Where required, the processing of personal data will also be governed by our Data Processing Agreement or other written data processing terms.

You are responsible for ensuring that any personal data you provide to us or collect through your website is processed lawfully and that your own privacy notices, cookie notices and consent mechanisms are suitable for your business.

49. Law enforcement and legal requests

We may disclose account, service, domain, billing, contact, log or other relevant information where required by law, court order, regulator, law enforcement request, domain authority, registrar, registry, payment provider or other lawful process.

We may also disclose information where reasonably necessary to protect our rights, users, systems, suppliers or the public.

50. No guarantee of results

Unless expressly agreed in writing, we do not guarantee any particular business outcome, ranking, traffic level, conversion rate, sales level, enquiry volume, revenue level, uptime level, speed score, ad result or financial return.

We will provide services with reasonable care and skill, but outcomes can depend on factors outside our control.

51. Limitation of liability

Nothing in these Terms of Service limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, we are not liable for indirect loss, consequential loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of data, loss of rankings, loss of leads, loss of sales, loss of anticipated savings or business interruption.

Our total liability for any claim relating to a service will be limited to the amount paid by you for that specific service in the 3 months before the event giving rise to the claim.

If no amount was paid for the relevant service, our total liability will be limited to £100.

52. Indemnity

You agree to indemnify us against claims, losses, damages, liabilities, costs and expenses arising from:

• Your breach of these Terms of Service
• Your breach of our policies
• Your website or content
• Your unlawful use of the services
• Your infringement of third party rights
• Your failure to keep accounts or systems secure
• Your failure to comply with applicable laws
• Claims made by your customers, users or third parties arising from your website, business, products, services or content

53. Termination by us

We may suspend or terminate services if:

• You fail to pay invoices
• You breach these Terms of Service
• You breach our Acceptable Use Policy or Anti Spam Policy
• You use services unlawfully or abusively
• Your account creates a security risk
• Your website or service harms our systems or other users
• You provide false or misleading information
• A third party supplier, registrar, registry or platform requires suspension or termination
• We are required to do so by law or legal request

Termination may result in permanent deletion of websites, files, databases, emails, backups and account data.

54. Termination by you

You may stop using our services or request cancellation in accordance with these Terms and any service specific cancellation process.

You remain responsible for all charges incurred before cancellation and any non refundable costs.

You are responsible for backing up or transferring any data before cancellation.

55. Business transfer

If Conor Bradley Digital Agency is sold, transferred, merged, reorganised or if substantially all of its assets are transferred, client accounts, service records, contracts, billing records and related information may be transferred to the new owner or operator where necessary to continue providing services, manage legal obligations or complete the transaction.

Any such transfer will be handled in line with applicable data protection law.

56. Force majeure

We are not liable for delay or failure to perform obligations caused by events outside our reasonable control.

This may include power failures, internet failures, hosting provider issues, data centre issues, cyber attacks, natural disasters, fire, flood, strikes, war, terrorism, government action, supplier failure, platform outages, domain registry issues or other events beyond our reasonable control.

57. Changes to services

We may change, update, replace, suspend or discontinue parts of our services where reasonably necessary.

This may include changes due to supplier updates, security requirements, software changes, platform changes, legal requirements, pricing changes, technical issues or business decisions.

Where a change materially affects an active paid service, we will try to give reasonable notice where practical.

58. Changes to these terms

We may update these Terms of Service from time to time.

The latest version will be published on our website with the updated date.

If changes materially affect active services, we will try to provide reasonable notice where practical.

By continuing to use our services after the updated terms are published, you agree to the updated terms.

59. Assignment and subcontracting

You may not transfer or assign your rights or obligations under these terms without our written permission.

We may transfer, assign or subcontract our rights or obligations where reasonably necessary to provide the services, restructure our business, use suppliers or comply with legal or operational requirements.

60. Severability

If any part of these terms is found to be invalid, unlawful or unenforceable, the rest of the terms will remain in effect.

61. No waiver

If we do not enforce a right immediately, this does not mean we waive that right.

Any waiver must be given in writing.

62. Third party rights

Except where expressly stated, these terms do not give rights to any third party under the Contracts Rights of Third Parties Act 1999.

63. Governing law and jurisdiction

These Terms of Service are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, except where applicable law gives consumers the right to bring claims elsewhere.

64. Contact

For questions about these Terms of Service, please contact:

Conor Bradley Digital Agency
Website: https://conorbradley.co.uk
Email: ku.oc.yeldarbronoc@tcatnoc
Privacy email: ku.oc.yeldarbronoc@ycavirp
ICO registration number: ZC135245