Docs Category: How To Use Our Client Portal

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How to access the Customer Portal

To log in to the Customer Portal, follow these steps: Use your web browser and go to https://conorbradley.co.uk/billing/clientarea.php In the Email Address text box, type the e-mail address you signed up with. In the Password text box, type your account password. This will have been set when you created your account. Click Login. The main client area appears: LOG OUT OF THE CUSTOMER PORTAL To log out of the Customer Portal, follow these steps: On the top menu bar, click the person icon. Then simply click log-out. Another way to log out is to use the button on the left

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How To View And Open Support Tickets

How To View And Open Support Tickets To open a ticket, follow these steps: Log in to the Customer Portal. If you are unsure of how to log in to the Customer Portal, please see this article. On the menu bar, click Support then Tickets submit Ticket Select the type of ticket you want to open: If you have an issue relating to sales, click Sales. If you have a technical issue, click Technical Support If you have any other enquires click General Inquiries     Viewing Your Current And Previous Tickets Log in to the Customer Portal. If you are unsure

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How To Order Additional Products And Services

How To Order Additional Products And Services Log in to the Customer Portal. If you dare unsure how to log in to the Customer Portal, see this article. On the Services menu, click Order New Services In the Categories sidebar, Select which service you are wanting to buy. All the products for that category should now be listed. Select Order now on your selected item and follow to required steps.                                                Facebook | Twitter | Instagram | Youtube

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Ordering Information

Ordering Information Account Activation When you order a product or service from Conor Bradley – Digital Agency your account will be activated after we’ve received a successful payment. For products like hosting and domain names, your account will be set up automatically. However with SEO products like Instagram marketing you may need to wait for up to 24 hours as this is a manual service and we will need to contact you to receive information for the required account. Even though our hosting accounts get set up straight away your DNS propagation may take up to 48 hours for your

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Invoice Totals And Charged Amounts

Invoice Totals And Charged Amounts At Conor Bradley – Digital Agency we accept multiple currencies that can be found on our website. We then convert the currency selected to our base currency (GBP). Sometimes non GBP amounts can make the totals not match. This is usually the conversion to our currency. If you have any other questions please submit a ticket, to our billing department.                                                Facebook | Twitter | Instagram | Youtube | Vimeo | Blog |

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How To Create And Manage Quotes On The Customer Portal

How To Create And Manage Quotes On The Customer Portal Log in to the Customer Portal. If you are unsure on how to log in to the Customer Portal, please see this article. On the menu bar, click Billing and then click My Quotes The My Quotes page will appear If you have a quote you can view it here, however, if you’re wanting to create a quote select “Open New Ticket” and select sales department.                                                  Facebook

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How To Purchase And Register A Domain Name

How To Purchase And Register A Domain Name Log in to the Client Portal. Or see this article. On the menu click domains then register a new domain *You can also click register a new domain on the left-hand shortcut menu. Type in the required name you’d like then Click Search to check if the domain name is available. Underneath you will see boxes of our top-level domains (TLD) these are domains that end in .com, .net, .org, and more. If the domain name is already taken we offer other selections that match your preferred name. When you have found a domain

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How To Renew A Domain Name Purchased From Us

How To Renew A Domain Name Purchased From Us Manually Renewing A Domain Name Log in to the Client Portal or View This article. On the menu Hover over Domains and click Renew Domains. Select the number of years you would like to renew it for. The longer you keep the domain the cheaper the prices are. Click Checkout on the right and follow the steps.   Automatically Renewing A Domain Name On the menu hover over Domains then click My Domains Click the domain name you’re wanting to auto-renew On the left sidebar (Manage) click auto-renew, Press the auto-renewal slider

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How To Manage And Pay Invoices On The Client Portal

How To Manage And Pay Invoices On The Client Portal Viewing An Invoice Log in to the Client Portal. Or see this article. On the Top Menu, Click Billing followed by My Invoices Here you can see any invoices we have sent you. Click the invoice you require Here you can see what the invoice items and pricing     Paying An Invoice To pay the invoice click the “pay now” button in the top left. if you’re wanting to view the invoice then pay, click on the selected one. read through the invoice to check everything is okay and

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How To Add Credit Or Debit Cards On The Client Portal

How To Add Credit Or Debit Cards On The Client Portal Log in to the Client Portal. Or view this article. On the menu bar, Select billing followed by Payment Methods Press add a new credit card, you can also use this for adding a debit card. Type in your credit or debit card information. You can add a description so you know which card you have added. Use your current billing address or add a new address Press save changes.   Facebook | Twitter | Instagram | Youtube | Vimeo | Blog | Knowledge Base  

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How To Change Your Billing Cycle

How To Change Your Billing Cycle If you’re wanting our payments to come out on a certain date the only way to do this is through a support ticket. Please log in to your Customer Portal and create a sales ticket with us. It is important that  you specify the billing cycle you want.   Facebook | Twitter | Instagram | Youtube | Vimeo | Blog | Knowledge Base  

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How To Add Funds To Your Account

How To Add Funds To Your Account To apply a credit to a new purchase, follow these steps: Log in on the Conor Bradley – Digital Agency Customer Portal Go to the menu and select Account then Add Funds Select your payment method and amount then press Add Funds. Any unpaid invoices will now be paid automatically if you have any funds left on your account the invoice for your next billing will use the amount.     Facebook | Twitter | Instagram | Youtube | Vimeo | Blog | Knowledge Base

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Discounts and Promotions FAQ

Our Discounts and Promotions are usually for new customers or for certain holiday deals such as Black Friday HOW LONG ARE DISCOUNTS VALID? At Conor Bradley – Digital Agency our discounts apply to the first invoice created for purchase. A hosting package at our discounted price will last for the month, then the full price will be issued. If we are offering a discount on other services that will be paid yearly like Domain Names it will apply for the whole billing cycle. CAN I USE A DISCOUNT TO UPGRADE OR RENEW A PACKAGE Unfortunately, we can only offer discounts

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Migrations, Upgrades, and Downgrades

Migrations, Upgrades, and Downgrades   At Conor Bradley – Digital Agency we will migrate your account from your previous host for free! For existing users, we will also perform upgrades and downgrades free of charge. Our Migrations, upgrades, and downgrades can take up to 7-days to be fully completed. At this time you will need to update your name servers to ours. Interested in changing your service? Contact us today with your questions and requests!                                                Facebook |

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